Services Built for the Agent Era
We don't just write code. We deliver specific business outcomes by implementing Salesforce Agentforce, Data Cloud, and autonomous workflows.
Our Core Competencies
Architect-level implementation for growing enterprises looking to gain a competitive edge using AI.
Agentforce Implementation
We design, build, and deploy autonomous AI agents natively inside Salesforce: from SDR agents that qualify leads 24/7 to service copilots that resolve Tier-1 tickets instantly. This includes full Einstein Trust Layer configuration, custom prompt engineering, and AgentExchange component development: bespoke Apex actions and Flow-backed integrations that give your agents the ability to read and write to external ERPs (SAP, NetSuite), legacy databases, and third-party APIs.
Reduce manual tasks by 40% and scale operations without adding headcount.
Data Cloud & Integration
Agents hallucinate when their data is stale or fragmented. We architect and deploy Salesforce Data Cloud to unify every customer touchpoint (CRM, marketing, service, commerce) into a single real-time Customer 360 profile. We also build and maintain the broader integration layer: scalable REST/SOAP API pipelines, MuleSoft flows, and platform events that keep your Salesforce org in continuous sync with external data warehouses, ERPs, and SaaS tools.
Eliminate data silos and give every agent, rep, and AI model the most accurate real-time data in your stack.
Agentforce Contact Center (CCaaS)
Replace disjointed CTI integrations with an AI-native omnichannel contact center built directly on Salesforce. Our CCaaS practice covers the full migration from legacy telephony platforms, intelligent IVR design, voice-to-case automation, and real-time agent assist, all powered by Agentforce and natively unified with your CRM data.
Resolve up to 50% of Tier-1 cases automatically and reduce Average Handle Time (AHT) by 30%.
Salesforce Development
For capabilities beyond out-of-the-box Salesforce, our senior certified developers build exactly what you need: custom Apex classes and triggers, Lightning Web Components (LWC), Visualforce pages, complex Flow automations, and CPQ configurations. Whether you need a single bespoke component or a full custom application layer, we deliver to enterprise-grade standards with full test coverage and CI/CD-ready deployment packages.
Get bespoke Salesforce functionality built precisely to your operational and UX requirements, on time and in scope.
Strategy & Advisory
Before a single line of code is written, we architect the right solution. Our certified architects provide Salesforce roadmap planning, org health assessments, AI readiness reviews, and end-to-end solution blueprinting: mapping your business requirements to the correct Salesforce capabilities, defining technical scope, and building a risk-mitigated delivery plan with clear milestones. We also offer standalone advisory engagements for organisations evaluating Agentforce, Data Cloud, or a platform consolidation.
Prevent costly mid-project pivots and reduce implementation risk with a clear, approved solution blueprint before development begins.
Managed Services & Support
Agentforce is not a one-time deployment; it requires continuous tuning as your business evolves. We provide ongoing Salesforce administration, prompt optimisation, performance monitoring, new agent capability rollouts, and user enablement so your org stays current as Salesforce releases new Einstein and Agentforce features quarterly. Retainer clients get direct access to a senior architect, not a ticketing system.
Lower total cost of ownership versus an in-house team and ensure your AI investment keeps delivering ROI quarter after quarter.
AI Agents In Action
Don't know where to start? Here are six exact use cases we have built and deployed for clients across industries.
Support Triage Copilot
Handles Tier 1 tickets automatically, answers FAQs, and summarizes cases. SLA improved by 40%.
AI-Powered SDR Agent
Qualifies inbound leads 24/7. Researches accounts and drafts hyper-personalized responses in 3 seconds.
Slack ↔ Salesforce Deal Room
Approvals, updates, and AI alerts all happen directly in Slack. No more context switching.
Data Enrichment Pipeline
Apollo/Clearbit data flows natively into Data Cloud and Salesforce, ensuring agents never act on stale data.
Patient Support Bot
Health Cloud-integrated bot providing a Patient 360 view with automated, HIPAA-compliant FAQ resolution.
FSC Life Events Tracker
Auto-triggered outreach based on financial milestones. Higher engagement with zero advisor manual effort.
Our Approach To Agentforce Implementation
We audit your org to ensure data is clean enough to support AI safely, mapping out a Data Cloud foundation if required.
We establish rigid Einstein Trust Layer controls to prevent hallucinations and strictly define what your agents can and cannot do.
We build the necessary Apex, Flows, and API endpoints to allow Agentforce to pull data and trigger actions in external systems.
We run rigorous matrices of simulated interactions to ensure the conversational AI handles edge cases flawlessly before going live.
We enforce field-level security, masking, and PII protections so your agents only expose information to authorized users.
AI is iterative. We provide ongoing tuning, usage analysis, and enablement to accelerate user adoption post-launch.
Ready to Optimize Your Operations?
Talk directly to an architect about pricing, timelines, and technical feasibility.