Privacy Policy

1. Who We Are

Phenoble Software Pvt Ltd (“Phenoble”, “we”, “us”) is a Salesforce implementation partner headquartered in India, serving clients across the United States, the GCC, and India. Our website is phenoble.com.

2. Information We Collect

We collect information you provide directly when you:

• Submit a contact or inquiry form
• Book a meeting via Calendly
• Download a resource (e.g. the Agentforce Readiness Guide)
• Subscribe to email communications

This may include your name, email address, company name, job title, and phone number.

We also collect analytics data automatically via Google Analytics 4 (GA4), including pages visited, scroll depth, and referral source. This data is anonymized and aggregated.

3. How We Use Your Information

• To respond to inquiries and provide requested services
• To send relevant communications (only with your consent)
• To improve our website and content
• To deliver the resources or guides you requested

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention

We retain contact form submissions and lead data for up to 2 years, or until you request deletion. Analytics data is retained per Google's default GA4 retention settings (14 months).

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you additional rights:

• The right to know what personal information we collect and how we use it
• The right to request deletion or correction of your personal information
• The right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined by the CCPA.
• The right not to be discriminated against for exercising these rights

To exercise any of these rights, contact us via our contact page. We will verify your request and respond within the timeframes the CCPA requires.

7. UAE Personal Data Protection Law (PDPL)

If you are located in the United Arab Emirates, we process your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This includes processing your data lawfully and transparently, limiting processing to the purposes described in this policy, and honoring your rights to access, correct, and request deletion of your personal data. To exercise these rights, contact us via our contact page.

8. Cookies

Our site uses cookies for analytics (GA4) and session functionality. You can control cookies via your browser settings. We do not use cookies for advertising or cross-site tracking.

9. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics 4: website analytics
• Calendly: meeting scheduling
• Salesforce Agentforce: embedded chat widget

Each service has its own privacy policy governing their data processing.

10. Contact Us

For privacy-related questions or data requests, please contact us via our contact page.