Food For All Foundation

Challenge

Donor and corporate partner records fragmented across 40+ network partners caused duplicate outreach and missed pledges
Manual gift acknowledgment for 18,000+ annual donors and 1,200+ moving company partners created severe processing delays
Corporate donations could not be tied to specific food rescue events or food bank deliveries — limiting impact reporting for sponsors
No forecasting model for giving trends around peak move season — disrupting food drive and logistics planning

Deployed Salesforce NPSP as unified CRM, consolidating donor, volunteer, and moving partner records
Einstein AI dashboards for real-time fundraising KPIs and move-season donation trend forecasting
Agentforce AI agents automate donor onboarding, gift acknowledgments, and 501(c)(3) receipt delivery
Stripe integration enables frictionless online donations via credit card, ACH, Apple Pay, and Paypal
Automated tax receipt and impact report delivery via Salesforce Flow — triggered instantly post-donation

18,000+ donors and 1,200+ partners in one clean database — no more duplicate records
Thank-you receipts now go out in under 3 minutes — down from 4 days
Food drive planning is 28% more accurate thanks to AI donation forecasting
Sponsor reports now generate automatically — saving 120+ staff hours every quarter

Challenge

Donor and corporate partner records fragmented across 40+ network partners caused duplicate outreach and missed pledges

Manual gift acknowledgment for 18,000+ annual donors and 1,200+ moving company partners created severe processing delays

Corporate donations could not be tied to specific food rescue events or food bank deliveries — limiting impact reporting for sponsors

No forecasting model for giving trends around peak move season — disrupting food drive and logistics planning

Solution

Deployed Salesforce NPSP as unified CRM, consolidating donor, volunteer, and moving partner records

Einstein AI dashboards for real-time fundraising KPIs and move-season donation trend forecasting

Agentforce AI agents automate donor onboarding, gift acknowledgments, and 501(c)(3) receipt delivery

Stripe integration enables frictionless online donations via credit card, ACH, Apple Pay, and Paypal

Automated tax receipt and impact report delivery via Salesforce Flow — triggered instantly post-donation

Business Impact

18,000+ donors and 1,200+ partners in one clean database — no more duplicate records

Thank-you receipts now go out in under 3 minutes — down from 4 days

Food drive planning is 28% more accurate thanks to AI donation forecasting

Sponsor reports now generate automatically — saving 120+ staff hours every quarter